❓ Frequently Asked Questions

💰 Billing & Pricing

How does pricing work?

We offer transparent hourly rates ($75-199/hr) and monthly managed IT packages. No hidden fees.

What forms of payment do you accept?

Credit cards, PayPal, bank transfer, and crypto. Invoicing available for businesses.

Do you offer refunds?

If you're not satisfied with our service, contact us within 7 days for a review.
🔧 Tech Support

How do I get support?

Call (585) 348-7120, email support@abc-io.com, or use the contact form.

What are your support hours?

Mon-Fri 9am-6pm ET. Emergency 24/7 for managed IT clients.

Can you help remotely?

Yes! Most issues can be resolved remotely. We use secure remote access tools.

How long does it take?

Same-day service for most requests. Emergency calls answered within 1 hour.
🌐 Web Hosting

What's included in hosting?

SSL certificate, email accounts, cPanel access, 99.9% uptime guarantee.

Can I transfer my existing site?

Yes! We offer free migration assistance. Contact us to get started.
🤖 AI Solutions

What AI services do you offer?

Chatbots, workflow automation, analytics dashboards, custom AI integration, private AI deployment.

How much does AI cost?

Custom quotes based on your needs. Starting at $500 for basic chatbots.
🔒 Privacy & Security

How is my data protected?

We use industry-standard encryption and follow best practices. See our Privacy Policy.

Do you share my data?

Never. We do NOT sell any client data. See Privacy Policy for details.